In a normal way, the CMC open a SSH session to push rules to the Riverbed. But after the installation, it was not working anymore. I have investigated and found the root cause of this issue.
Packets between the CMC and the Riverbed are fragmented. Without firewalls, CMC and Riverbed use PMTU in order to discover the MTU small enough to traverse the entire path without fragmentation.
In a first step, Path MTU uses the option Don't Fragment (DF). When a packet is sent with this option, it cannot been fragmented. If a router with a smaller MTU receives this packet, it will drop it and send to the sender an ICMP Fragmentation Needed. This step is repeated until the source has reached the destination without fragmentation.
As you can see below, our problem come from this ICMP Fragmentation Needed packet.
When the steelhead sends a packet (with option Don't fragment) to the CMC, a router on the path sends a ICMP fragmentation Needed. However, the new firewall filters this packet and now the handshake failed.
Workaround:
- Allow ICMP option on the firewall.
- Reduce MTU on primary interface of the Riverbed.
